After seeing the latest updates and how they’ve been communicated within the Slack community, I’m not sure whether I’ll continue to use Craft in the long run. In my opinion, this indicates a lack of market understanding of their customers.
They continued to prioritize major updates to the Business Plan and were puzzled as to why their current users felt ignored.
I’m not sure what was going on inside, but it felt as if someone had abruptly decided to change course. So, they now had an overarching goal for a business plan that needed to be accomplished. Instead of using pull marketing and gradually building up, they attempted to push people into the business plan too much and too fast.
Yes, their product is beautiful, the functionality is impressive, and the user interface and experience are fantastic. However, I would rather not use a product for which I am not the primary target and become frustrated when I can’t get what I want as a result. Or even worst, feeling forced to pay nearly twice as much for only one feature I desperately want.
In the end, I’ll probably stick with Craft for at least a few years while exploring other options. It’s a shame because Craft was almost perfect for me, except for not being a file-based product, which I can live with.
//edited to give some background on the situation.
Craft kept telling people that they had not been abandoned, but that they were simply not their priority, even though they could accommodate both plans, albeit not equally but concurrently. has recently introduced a new pricing plan known as the Business Plan. Then they continued to push new features for the plan exclusively, leaving the pro plan as an afterthought.
Whatever they had promised to include and what people expected to see in their plan were now included in the business plan. Worse, when people complained about it, they just shrugged it off.
Craft kept telling people that they had not been abandoned but that they were simply not their priority, even though they could accommodate both plans, albeit not equally but concurrently.